Thousands of innocent people have their bank accounts frozen every month because fraud money was accidentally deposited into their account. If this has happened to you, this guide will help you understand your rights and the fastest way to get your account unfrozen.
Why Innocent People’s Accounts Get Frozen
When a cybercrime victim files a complaint on cybercrime.gov.in, the system traces the flow of fraudulent money. If that money — even a small amount — passed through or landed in your account (possibly through a work-from-home job, freelance payment, or random UPI transfer), your account can be frozen as part of the investigation.
Proving Your Innocence
The key to getting your account unfrozen quickly is demonstrating that you received the funds legitimately or unknowingly. You need to provide:
- Source explanation: A written explanation of where you got the funds (salary, client payment, goods sold)
- Supporting documents: Work contract, invoice, purchase receipt
- Communication trail: WhatsApp chats or emails showing legitimate transaction
- Account history: Show your account has been regularly used for legitimate purposes
The Official Defreeze Process
- Get the case details from your bank — Find out which cybercrime complaint froze your account
- Contact the investigating Cyber Cell — The bank should give you the case number and police station
- Submit a defreeze application — With all supporting documents to the cyber cell
- Get complainant NOC if possible — If the fraud victim confirms you are not involved
- Await court order or police clearance — Typically 7-21 days
Do’s and Don’ts During a Frozen Account
| ✅ DO | ❌ DON’T |
|---|---|
| Cooperate fully with the investigation | Pay anyone to unfreeze your account |
| Submit all requested documents promptly | Withdraw money from ATM if partial access remains |
| Hire a lawyer if freeze exceeds 30 days | Ignore bank/police notices |
AssistPortal — Free Help for Frozen Accounts
Submit your defreeze request free at assistportal.services. Our team monitors your case and guides you through every step until your account is active again.
Visit AssistPortal for assistance.