CFAP — the Cyber Financial Assistance Portal — is India’s dedicated platform to assist citizens who are facing financial difficulties due to cybercrime-related bank account freezes and fraud investigations. Here’s everything you need to know.
What is CFAP?
CFAP (Cyber Financial Assistance Portal) is an initiative under the I4C (Indian Cyber Crime Coordination Centre), Ministry of Home Affairs, Government of India. It provides a single-window system to:
- Submit bank account defreeze requests
- Track the status of cybercrime complaints
- Get guidance on legal processes for frozen accounts
- Connect with cyber cell authorities
Who Can Use CFAP?
Any Indian citizen can use CFAP if:
- Their bank account has been frozen due to a cybercrime investigation
- They have received an official complaint ID from cybercrime.gov.in
- They need to track the status of their cyber fraud complaint
- They want to submit documents for account defreeze
Key Features of the CFAP Portal
- Submit Defreeze Request: File your bank account defreeze application online
- Track Complaint Status: Real-time tracking by complaint ID or mobile number
- Document Submission: Upload KYC and transaction proof digitally
- Help & Contact: Direct query submission to the portal team
- Cyber Safety Resources: Educational content on preventing fraud
How to Access CFAP
Visit assistportal.services — the official Cyber Financial Assistance Portal. The portal is accessible 24×7 and all services are completely free.
CFAP vs cybercrime.gov.in — What’s the Difference?
| Feature | cybercrime.gov.in | CFAP (AssistPortal) |
|---|---|---|
| Primary Purpose | File initial complaint | Account defreeze & tracking |
| Account Freeze Help | Limited | Dedicated service |
| Document Submission | At filing only | Ongoing during investigation |
How Long Does the CFAP Defreeze Process Take?
Depending on case complexity, the defreeze process through CFAP typically takes 7 to 30 working days. Cases with clear documentation of legitimate fund sources are resolved faster.
Visit AssistPortal for assistance.